Frequently asked questions
Q: When do you offer extended, educational tours?
A: We offer extended tours of our brewing Facility at Snow Tire Tuesday through Friday at 7PM, Saturday at 3, 4, & 5PM, and Sunday at 3PM. Our Southern Mill facility is not open to the public. The minimum age for our free, educational tours is 10 years of age.
Q: Are children allowed at the brewery?
A: Yes, we are a family-friendly brewery. Children under 18 may be accompanied by an adult for our educational tours. And, of course, you must be 21 in order to consume beer.
Q: Are dogs allowed?
A: Dogs are not allowed inside the Tasting Room area or brewery building at any time with the exception of service dogs with credentials. All well-behaved dogs on a leash are always welcome in our outside patio area. If your dog is uncomfortable with large crowds, other dogs, or loud noises, we recommend leaving them at home. If they do cause a disturbance, you may be asked to escort your dog off the premises.
Q: If I do not drink beer can I still come in?
A: Yes, guests that do not drink are more than welcome. In addition to beer we offer locally crafted sodas, fresh squeezed juice, and filtered water.
Q: Can I bring in outside alcohol?
A: No, it is illegal to have outside alcohol brought onsite at Creature Comforts Brewing Company. Under no circumstances can any outside alcoholic substances be brought from another location onto the CCBC premises.
Q: Are there any gluten-free options available?
A: We do not have any gluten-free beer options. We do have locally made sodas, fresh squeezed juice, and delicious, filtered water available.
Q: Do I need a reservation?
A: No reservation is required for CCBC educational tours or tastings.
Q: What are your weekend hours?
A: CCBC is open from 3-10pm on Friday, 1-10pm on Saturday, and 1-6pm on Sunday. Changes in hours will be announced on all our social media accounts and website accordingly.
Q: Can I buy beer at your establishment?
A: Yes, as of September 1, 2017 breweries in Georgia can legally sell beer. 288 ounces per person per day can legally be purchased to-go from the brewery. Please check our website’s “Tasting Room” tab for information regarding limits on specific brands.
Q: Can I buy a keg of beer at your establishment?
A: No, we are not legally allowed to sell kegs from the brewery at this time. In accordance with Georgia state law, the most we can sell to-go is 288 ounces per person per day.
Q: Where can I buy your beer?
A: Currently our beer is in the Athens, Atlanta, Columbus, and Augusta markets. We advise reaching out to your local package stores, bottle shops, grocery stores, bars, restaurants, and gas stations if you are in those areas to inquire about availability of our beer.
Q: Do you sell food?
A: We do not sell food at CCBC, however, we do frequently host food trucks and pop-ups by local food vendors in our parking lot from which you can purchase food items. We post about these events on our social media outlets.
Q: Can I bring my own food to the brewery?
A: Yes, you can bring food to Creature Comforts. We just ask that you eat it in our outdoor area and kindly clean up after yourself.
Q: Do you rent out the space for private events?
A: Yes, however, CCBC is first and foremost a full production brewery, and we do not rent the brewery during normal tasting room or production hours. We can rent the space Sundays after 7 pm and Mondays after 5 pm. Please contact firstname.lastname@example.org for more details.
Q: Do you offer anything special for birthdays?
A: We offer to donate your birthday age to our Get Comfortable fund! Just let one of our friendly Tasting Room staff know that it is your birthday and how old you are turning. We will then donate your age in a dollar amount to Get Comfortable.
Q: Are people under the age of 21 allowed in?
A: Yes, guests under the age of 21 are allowed in for educational tours, but under no circumstances may a person who is under the legal drinking age of 21 be permitted to consume alcoholic beverages on the property of CCBC.
Q: Why is it difficult to find your beer in Atlanta?
A: We recently finished the process of building a second facility in Athens that will greatly increase our production capacity and help us supply the demand for our beer in our current markets. We are brewing at full capacity and are doing everything we can to meet the demand.
Q: I don’t live in Georgia - can I purchase beer to be shipped to me from your establishment?
A: No, we cannot legally sell and ship beer.
Q: Can you donate beer for my event?
A: No, we cannot legally donate beer.
Q: Can you sponsor my event?
A: If your event is more than 90 days away, please feel free to email email@example.com with full details of the sponsorship request.
Q: I collect craft beer-related items. Can you send me bottles, labels or cans?
A: No, we do not send bottles, labels, or cans to collectors at this time.
Q: Are you hiring?
A: We put job postings on our social media accounts and website under our “Careers” section as positions become available.
Q: My kids will be with me, are they allowed on the guided brewery tour? A: Children must be at least 10 years of age to participate in the extended, educational tour of our production facility.
Q: Do I have to wear closed-toed shoes?
A: If you would like an extended, educational tour through the back-area production facility, please plan on wearing close-toed shoes.
Q: Can I come by to chat or meet with someone in your offices without an appointment?
A: All solicitors or guests must have a scheduled appointment prior to meeting with our staff. Solicitors who arrive without doing so will be asked to make an appointment. Please e-mail firstname.lastname@example.org if you would like to try to schedule an appointment.
Q: Is CCBC wheelchair accessible?
A: Yes, the tasting room, restrooms, and outdoor area are all wheelchair accessible. Please feel free to email us at email@example.com or call ahead at 706-410-1043 to make parking arrangements.
Q: Does the brewery allow groups to come in?
A: Yes, we can accommodate for large groups in our tasting room during hours we are open to the public. Please call ahead at 706-410-1043 or email us at firstname.lastname@example.org to let us know about your group visit.
Q: Is there parking available at the brewery?
A: No, our parking lot is reserved for employees only. There is downtown parking available in the parking decks located on W Washington Street and College Avenue as well as metered street spots.
Q: What do I do if I have a quality concern about one of your beers?
A: We have a dedicated team with a focus on quality and want to hear anything and everything that we can to quickly identify and address any potential concerns. Should there be a concern, individuals are encouraged to utilize email@example.com to directly communicate with our quality team.
Q: I would like to come onsite & video for my company or group, can I film onsite?
A: We do not allow outside videographers to film onsite or in the brewery other than scheduled press visits.
Q: Can I have a friend or proxy pick up my Craft Cellr purchase?
A: We now allow proxies through Craft Cellr’s Proxy feature. To assign a proxy, you simply select the “Assign Proxy” button after completing your Craft Cellr purchase, enter the proxy’s full name & email address, and you will see a confirmation pop-up. Once confirmed you are done. Your proxy will receive an email with instructions for pick-up. **Please note that per Georgia state law, no individual may take more than 288oz of beer away from the tasting room. This includes all proxies.
Q: I have purchased several offerings on Craft Cellr. Can I come pick them up all at once? A: Yes, if the beer you need to claim does not exceed 288 ounces. Per Georgia state law, we are unable to allow any individual to take more than 288oz of beer away from the brewery per calendar day regardless of when it was purchased. If you accumulate more than 288oz through the service, you just come multiple days or bring a friend.
Q: How long do I have to pick up my pre-purchased beer on Craft Cellr? A: To ensure that beer stays fresh and that we don’t keep unnecessary amounts of beer in our inventory, you have 2 weeks to pick up pre-purchased beer from the release date.
Q: What if I am unable to pick up my beer in the allotted time?
A: Beer not picked up by the purchaser will be released back into the taproom. We are unable to offer refunds for beer not picked up. Please email us at firstname.lastname@example.org if you have extenuating circumstances that prevent you from picking your beer up.
Q: How & when can I claim my beer?
A: Unless otherwise instructed on our social media outlets, you may pick up your beer anytime after 1PM on the release day and have 2 weeks to pick up the beer from the release day. A CCBC staff member will help you with the beer processing and claiming (please do not press the “claim” button yourself through the service – our staff will do that to ensure we know when you have received your beer). You can pick up your beer any time after 1PM Monday-Sunday after the release day.
Q: What if I accidentally hit the “claim” button myself?
A: Take a screenshot of your account so that we may cross reference this with our claims from that day and ensure that it was not already picked up.